Service Options

5 Service Options - The Choice is Yours!

We are aware of the importance of reliable instrument performance. Once your original factory warranty expires, Mandel offers 5 different plans to meet your individual needs and ensure the continued trouble-free operation of your equipment. Our team of qualified experts will do their utmost to repair and return your equipment in a prompt manner.

For those laboratories that work in compliance with Good Laboratory Practice (GLP), our Service Department can recommend the best option for you. Your peace of mind is our priority!

  • Minimize or eliminate down time and cost of down time
  • Ensure system is running accurately to manufacturer's specifications
  • Improve reliability through PM part replacement
  • Improve efficiency through setting changes the Service Representative deems beneficial
  • Cost savings – Time and Money
  • Cost savings – Parts which may be needed on-site
  • Convenience and flexibility of scheduling your PM service at a mutually agreed upon visit, eliminating downtime during your busiest months
  • Service representatives have the majority of parts on-hand for immediate  repair, eliminating wait times for parts to arrive
  • Correct any hardware setup errors that may have developed


Scheduled Care (Preventive Maintenance)

Extended Care (Extended Warranty)

Total Care (Extended Warranty Plus)

Customized Service Agreements

On-Demand Service